The model has no cosmetic map. The buyer rejected a part for a vise mark on a face that is not a datum and not named as a shown face. The quote was for machining to the print.
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Print tolerances are the contract. A vise mark on an unnamed face is a conversation, not an automatic remake, unless you also gouged it. Ask them to mark shown faces. Then you can mask, pad, or machine that face.
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If you agree to a free remake this once, say it is a concession and add a cosmetic note to the next quote. Silence makes the concession the new standard.
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Questions and answers were written on this account when they were published.
Photos in the rejection email are useful. 'Looks bad' is not a dimension. Ask which faces are seen by their customer.
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Questions and answers were written on this account when they were published.
